FAQs

Do the gift boxes look like the photos on your website?

Absolutely! We do our best to accurately show you a true representation of all our gift boxes. However, as noted on each product page, the occasional product substitution may be necessary. We guarantee that any substitutions will be of equal or greater value, and the products will always remain true to the theme and aesthetic of the gift box itself. Also, very rarely, the ribbon may be slightly different to what's pictured. This is extremely rare, but the colours/stripes/polka dots may vary due to different production methods from our supplier.

Rest assured, we do our best to update our product images regularly to truly reflect the look of our gift boxes and their contents. But more importantly, your gift will always be of the highest quality, with ribbon and packaging to reflect that.

Can I customize a box I see on the website?

At the moment, we are only able to accommodate orders for our existing, curated boxes. However, we'll be looking to expand our customization options for individual boxes in 2027.

* Please note - If you're looking for a bulk order of boxes for an event or special occasion, we'd be happy to work with you to help customize something special. Simply fill out our Corporate/Bulk Enquiry form on our Corporate/Bulk Gifting page.

Do you offer refunds?

Unfortunately, no. Once a gift has been sent, all sales are final. However, if there is an issue or problem with an order, please reach out to us directly at hello@gift-delicious.com with your order number and concern. We will always do what we can to make things right.